Maintenance Requests

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For emergency maintenance requests only, please call the emergency maintenance line at 612-888-6090. All other maintenance requests, please read our Maintenance FAQ and submit a request below.

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Please note that making a maintenance request is permission for management to enter the apartment.

EMERGENCY LINE

LOCK OUTS & LOST KEYS

For emergency maintenance requests only, please call our emergency line at 612-888-6090. 

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Examples of emergency maintenance:

• Burst plumbing or flowing water

• Sewer back-up 

• Loss of heat

• Security problems including but not limited to broken locks,
   broken glass, loss of exterior lighting

• Total loss of electrical power (check Xcel Energy Outage first)

Please call 911 first with life safety issues before calling maintenance.

If a resident is locked out of their apartment and requires management to let come and let them in, resident will be charged a fee based on the following schedule:

• Business hours 8am–5pm, Monday-Friday: $75 lockout fee

•  Nights and weekends: $125 lockout fee

Please note that any lock out fee is in addition to any lost key fees: 

• Building access key:  $75 lost key fee

• Apartment entry key: $75 lost key fee

• Mailbox key: $50 lost key fee

• Garage door opener: $75 lost opener fee

• Parking hanger:  $50 lost hanger fee

• Storage unit key: $50 lost key fee